Col Crawford Pty Ltd
ABN 27 001 798 081

Col Crawford Pty Ltd (“CCPL”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, hold, use and disclose your personal information, and how you may access or correct that information or make a complaint.

1. What personal information we collect

Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable.

The types of personal information we may collect include:

• Contact details such as your name, address, phone number and email address
• Identification details such as date of birth and driver’s licence details
• Demographic information such as age, postcode and household information
• Vehicle information including purchase details, registration, VIN, servicing history, warranty claims and roadside assistance
• Payment and financial information including bank account or credit card details (where required)
• Employment or contractor information (where applicable)
• Marketing and research information including survey responses, promotions, competitions and social media interactions
• Any other information reasonably necessary to provide our products and services

If you do not provide certain personal information, we may not be able to provide you with products or services, including vehicle servicing, warranty support or recall notifications.

2. How we collect personal information

We collect personal information in a variety of ways, including:

• Directly from you when you:
  • purchase or service a vehicle
  • complete forms on our website
  • contact us by phone, email or in person
  • participate in promotions, surveys or events
• Automatically through our website via cookies and analytics tools
• From third parties such as:
  • vehicle manufacturers and distributors
  • finance and insurance providers
  • marketing and data partners
  • publicly available sources

3. How we use personal information

We use your personal information for purposes including:

• Providing and managing our products and services
• Processing vehicle purchases, servicing and warranty claims
• Communicating with you, including responding to enquiries
• Managing customer relationships and support
• Conducting marketing, promotions and customer research
• Improving our services, systems and customer experience
• Complying with legal and regulatory obligations

4. Disclosure of personal information

We may disclose your personal information to:

• Vehicle manufacturers, distributors and related entities
• Finance, insurance and warranty providers
• Service providers such as IT, marketing, data storage and payment processors
• Professional advisers including legal and accounting services
• Government authorities or regulators where required by law

We take reasonable steps to ensure that any third parties handle your personal information in accordance with applicable privacy laws.

5. Overseas disclosure

Some of our service providers or partners may be located outside Australia. As a result, your personal information may be disclosed to overseas recipients, including but not limited to cloud service providers and vehicle manufacturers.

We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy law.

6. Direct marketing

We may use your personal information to send you marketing communications about our products, services, promotions or events.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us using the details below

7. Cookies and website analytics

Our website may use cookies and similar technologies to:

• Improve your browsing experience
• Analyse website traffic and usage
• Deliver relevant content and advertising

You can control or disable cookies through your browser settings. However, this may affect website functionality.

8. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include physical, electronic and administrative safeguards.

9. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To do so, please contact us using the details below. We may require you to verify your identity before processing your request.

10. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you may lodge a complaint by contacting us.

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. Providing personal information about others

If you provide personal information about another person (such as a joint owner, authorised driver, family member or emergency contact), you must inform them about this Privacy Policy and obtain their consent before providing their information to us, including consent from a parent or guardian for minors.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Updated 1^st May, 2026

13. Contact us

If you have any questions, requests or complaints, please contact us:

Col Crawford Pty Ltd
Email: daniela.mills@colcrawford.com.au
Phone: 02 9941 1205
Address: 497 Pittwater Road, Brookvale NSW 2100